Before dispatch

Free of charge, any time before the parcel leaves us. Email [email protected] or call +91 90821 64610 with your Order ID. We dispatch within 1–2 business days, so the window is short.

After dispatch

A parcel in transit cannot be recalled. Refuse the delivery, or accept it and raise a return within 10 days under the Return and Refund Policy – noting that fragrance must be unopened to be returned.

Refunds on cancellation

A prepaid order cancelled before dispatch is refunded within 5–7 business days to the original method. Cash-on-delivery orders have nothing to refund and no cancellation charge.

When we cancel

Occasionally we have to: a bottle is found leaking while packing, a stock count is wrong, or a courier will not carry a liquid to a particular PIN code. We tell you which, and refund in full within 5–7 business days.

Changing a scent after ordering

Tell us before dispatch and we will cancel and re-place the order rather than swap it in transit. After dispatch it becomes a return, and an opened bottle cannot be returned – so decide before the parcel leaves.

Partial cancellation

If one item in an order is unavailable we ask whether to send the rest or cancel everything. If we cannot reach you before dispatch closes, we send what is available and refund the balance.

[email protected] · +91 90821 64610 · Customer service: 10:00 AM – 8:00 PM IST, Monday to Saturday